Data Protection at Spinmaya: How Your Privacy Stays Secure starts with understanding the information you share with us and the rights you have regarding that information.
We use personal data for your account, payments and verification procedures. You can contact us via email or Live Chat with a privacy question or request.
Your Privacy at Spinmaya at a Glance
Under the GDPR, you have rights regarding your personal data. Which data we are permitted to process and how long we retain it depend on the purpose and applicable legal obligations.
Who Manages Your Data at Spinmaya?
We handle privacy questions concerning the data we process to provide our services. You can ask us via email or Live Chat who is responsible for a specific processing activity.
What Information Spinmaya Asks You to Provide
The information you provide is related to your account, your transactions and the questions you ask us.
Information Required When Opening Your Account
When opening an account, we may request information that allows us to create your account and communicate with you.
Documents for Identity Verification
We may request an identity document to verify your identity or age. Only share such a document when we request it for verification purposes.
Information Related to Deposits and Withdrawals
When making a payment, information about the transaction and the payment method used may be processed to complete and verify the payment.
Information Spinmaya Collects Automatically
When you use our services, technical information and data about your usage may be recorded.
Technical Information About Your Device
A connection may provide information such as your IP address and browser type. This information can help identify technical problems and unusual access activity.
Information About Your Gambling Activity
Information about your gaming activity can provide insights into account activity and help identify risks associated with gambling.
Why Spinmaya Needs Your Information
Data processing may be based on the performance of a contract, a legal obligation, your consent or a legitimate interest. The legal basis depends on the specific purpose.
To Make Your Account and Games Work
Account information is necessary to provide you with access and link activities within your account to you.
To Comply with Legal Verification Requirements
Identity and transaction information may be necessary to carry out checks required by applicable law.
To Prevent Fraud and Misuse
We may use account and transaction information to investigate suspicious activity and prevent unauthorised use.
To Protect Players
Information about gambling behaviour can help identify signs of potentially problematic gambling and support appropriate protective measures.
Cookies on the Spinmaya Website
Cookies are small files that a website can place on your device. For example, they can remember a session or a selected preference.
Which Cookies Are Used
Functional cookies may be necessary to provide a service; other cookies may be used for analytics or marketing. Consent may be required for non-essential cookies.
Adjusting Your Cookie Preferences
You can manage or delete cookies through your browser. Where a consent option is provided, you can also change or withdraw your choice.
Who Spinmaya Shares Data With
For payments or other services, data may be shared with the service providers involved. Disclosure to a competent authority may also be necessary when required by law.
How Long Spinmaya Retains Your Data
We do not retain data longer than necessary for the purpose for which it was collected, unless a legal retention obligation requires a longer period.
How Spinmaya Protects Your Data
Security measures are intended to prevent unauthorised access, loss and misuse. You can also help by not sharing your login details and not responding to suspicious messages.
In addition to the protection of data we process, you can take steps yourself to better protect your account and the information on your device.
- Choose a unique password — Use a password for your account that you do not use anywhere else. This reduces the risk of a data breach at another service giving someone access to your account.
- Keep your device updated — Install security updates for your device and browser. These fix known vulnerabilities that could otherwise be exploited to steal information.
- Check messages carefully — Be cautious of messages asking for your password or identity document. If you are unsure, contact us directly before sharing any information.
- Protect your session — Log out when you are finished, especially on a shared device. Do not let others watch while you enter personal details or payment information.
Your Rights Under the GDPR
You can ask us to exercise your rights. We assess each request in accordance with the GDPR and any obligations applicable to the data concerned.
The following requests allow you to exercise control over your personal data. When submitting a request, specify which right you want to exercise and which data it concerns.
- Access and rectification — Ask which personal data we process about you and request corrections to inaccurate or incomplete information. Specify which information you believe needs to be corrected.
- Erasure and restriction — Ask us to delete data or temporarily restrict its use. We will assess whether, for example, a legal retention obligation prevents deletion.
- Data portability — Request the data you have provided to us in a portable format when the GDPR grants this right for the processing concerned.
- Objection and consent — Object to data processing or withdraw previously given consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Accessing and Correcting Your Data
You can submit an access request to find out which personal data we process about you. If any information is inaccurate or incomplete, you can request its correction.
Requesting the Deletion of Your Data
You can request the deletion of your data. A legal retention obligation may mean that we are not yet permitted to delete certain information.
Objecting to Advertising
You can object to the use of your personal data for direct marketing. After that, we may no longer process your data for that purpose.
Submitting a Complaint
If you are dissatisfied with how we handle your privacy request, you can submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Opting Out of Newsletters and Offers
You can withdraw your consent to marketing or object to direct marketing. Let us know your choice via email or Live Chat.
Protection of Minors
Age verification helps prevent minors from accessing gambling services. For this purpose, we may request information that confirms your age.
Changes to the Privacy Policy
If our data processing activities change, the information in this policy may also be updated. A change does not remove your rights under the GDPR.
Asking Questions About Your Privacy
Contact us via email or Live Chat if you want to know how we handle a privacy request or which information is required for it.
A clear privacy request helps us understand what you want and which data is involved. Follow these steps to submit your request to us and follow up if necessary.
- Choose your request — First, decide whether you want to request access, rectification, erasure or restriction, for example. You can also object to processing or withdraw consent; specify the right that best matches your request.
- Contact us — Send your request via email or use Live Chat to reach our support team. Mention that it is a privacy request so that we can handle your enquiry accordingly.
- Verify your identity and describe your request — Cooperate with an appropriate identity verification process if we need one to protect your data. Then describe as precisely as possible which data and which action your request concerns.
- Follow up or submit a complaint — Ask us about the progress if you need more information. We respond within the timeframe required by applicable law; if you are dissatisfied, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).